Job Title: Per Diem Support Specialist
Supervised By: Residential Program Manager
Hours & Status: Per diem, non-exempt; 5-18 hours per biweekly pay cycle; weekday daytime, overnight, and weekend and holidays; availability on Wednesdays from 12pm-3pm strongly preferred.
Salary & Benefits: $15 - $18 per hour
Under general supervision of the Residential Program Coordinator, the Per Diem Support Specialist is responsible for working shifts as needed to ensure ongoing crisis support and the general health and safety of individuals is maintained across all direct service programs. This per diem role will primarily fill gaps in weekday schedules, but may occasionally fill shifts when full-time evening and overnight staff are on vacation. The per diem role will average 14-18 hours per biweekly pay cycle with at least one guaranteed shift per paycycle.
While the scope of work often will vary from shift-to-shift, general responsibilities include: providing crisis intervention to victims and survivors of abuse via the agency’s hotline, chat and walk-in services; providing trauma-informed, client-centered supportive services for residential clients and their children; and assisting with tasks related to the overall health and safety of clients, including flipping residential rooms, light cleaning and donation sorting.
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and human trafficking, as well as preventing violence in our community. Safe Haven offers comprehensive residential and non-residential services; confidential emergency shelter for individuals and families fleeing domestic violence and/or human trafficking; transitional housing; psycho-educational support groups; individual case management and advocacy; community-based advocacy; and primary prevention training and outreach for the entire community.
SUMMARY OF DUTIES (Essential Functions)
Strive to create a caring and safe environment for clients marked by empathy, understanding and acceptance
Provide crisis intervention, support and referral to individuals reaching out for crisis support via the agency hotline, chat and/or walk-in services
Provide crisis shift coverage when there are gaps in scheduling; fill in for evening and weekend shifts when full-time staff are out of the office
Provide coverage for the residential check-in office
Occasionally fill in at the front desk, greeting in-person clients and processing incoming hotline and general calls
Perform tasks such as sorting donations, taking inventory, cleaning, and laundering in order to maintain an organized and safe shelter environment
Be available to clients to discuss problems and concerns by using active listening, problem solving skills, and empathy in a professional manner
Complete emergency intake and exit procedures as needed
Maintain appropriate and accurate data collection and documentation
Perform monitoring and safety checks, ensuring shelter safety
Ensure shelter policies/procedures are followed by all residents
Assist with seasonal tasks such as shoveling snow, and salting designated areas
Observe professional confidentiality; protect the rights of clients and their families, and observe the Safe Haven Ministries Code of Ethics at all times
Attend and participate in monthly professional development, individual supervision meetings, shelter assistant meetings, and other meetings as assigned
KNOWLEDGE, SKILLS & ABILITIES REQUIRED OR PREFERRED
A minimum of a high school diploma/or GED is required
Additional education in social work, psychology, or related field is preferred
Ability to practice flexibility in scheduling and scope of work performed
Knowledge of the dynamics of domestic violence and/or human trafficking is strongly preferred
Active listening, crisis intervention, and problem resolutions skills required
Strong organizational and administrative skills required
Ability to work independently
Ability to lift up to 20 pounds
Ability to communicate with individuals from diverse cultures and backgrounds.
Bilingual in Spanish preferred but not required
The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned.
Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQIA+ candidates are strongly encouraged to apply.
To apply for this position, please visit www.shmgr.org/careers