Job Title: Family Support Navigator
Job Type: Full-time
Pay Range: $16 - $19/hour; based on experience
Location: Grand Rapids, MI
Deadline: Posted until position is filled
Organization Description:
Family Futures’ mission is to shape a community in which all children are supported to reach their full potential. Our geographic focus is primarily Kent County with some services extending into other communities. We help children ages 0 through 5 by supporting parents, providing connections to resources and programs, and offering ways to monitor and enhance early childhood development. We believe in supporting our employees to be successful as well. Family Futures offers a strength-based, learning-driven, quality improvement-based culture that celebrates equity and diversity and an opportunity to grow while making an impact in your community. Family Futures values a diverse workplace and strongly encourages individuals with diverse backgrounds and lived experiences to apply.
Job Overview:
The Family Support Navigator advocates for and with families by welcoming families to our Connections program and providing case management and referral coordination. They will specialize in guiding families to the appropriate community and support resources based on each family’s individual needs. Our Family Support Navigation team guides families forward by identifying the barriers parents face, developing strategies to address any barriers, and recognizing patterns of needs for resources. Because this position is active in the community, there may be times when the use of a personal vehicle and lifting of boxes (roughly 25 lbs.) may be required. In addition, Family Futures requires all staff to comply with a COVID-19 vaccine mandate.
Roles and Responsibilities:
Complete intake assessments with newly enrolled families
Provide case management to families
Refer families to community resources and programs
Communicate with families via phone, text, and email
Research programs and services that meet the needs of families serviced
Advocate for families by participating in workgroups and community meetings
Document all case-related information
Support outreach efforts
Education and Experience:
The candidate must have a bachelor’s degree in Early Childhood, Social Work, Psychology or a related field with a minimum 2 years working with families or equivalent experience. The ideal candidate will also have familiarity with resources for families located in West Michigan and/or lived experience navigating early childhood services and resources.
Required Skills:
Organized and detail oriented
Must be able to manage multiple projects at one time
Written and verbal communications skills
Microsoft Office Suite
Adaptable and a self-starter
Culturally competent and knowledgeable when working with diverse populations
Flexible schedule to meet the needs of families
Comfortable working in fast paced environments
Ability to learn early childhood landscape and terminology
Preferred Skills:
Fluency in English and Spanish
Experience working in one of the following zip codes: 49507 - 49506 - 49503
Data entry and/or database usage
Community resource knowledge
Apply using this link: https://familyfutures2.bamboohr.com/careers/87?source=aWQ9MjI%3D