Position Summary: Responsible for day-to-day guest service functions performed at Admissions, Monitor, Information Desk and Amphitheater Box Office. Schedule will include weekends and weekday hours. Position is part-time, less than 25 hours per week on average.
Essential Functions:
- Perform all functions for guests associated with selling and credentialing tickets sold onsite and online
- Provides best-in-class guest service
- Handles guest emergencies as necessary
- Handles guest complaints in a friendly, diplomatic, and empathetic manner
- Provides and perform all telephone and paging needs in a knowledgeable, courteous, and friendly manner
- Promote, sell, and process memberships
- Sell and process gift cards
- Sell concert tickets for the Fifth Third Bank Summer Concert Series
- Responsible for accurate processing of all cash, checks and credit cards needs at admissions desk
- Assist Guest Services Manager with maintaining daily admissions numbers
- Assist Guest Services Manager with maintaining coupon redemption numbers
- Assist in training volunteers and staff in Admissions, Credentialing Desk and Information Desk procedures and keep them informed of ongoing events, activities, exhibitions and internal procedures and changes
Organizational Expectations:
- Embrace and adhere to Meijer Gardens’ mission, brand statement, operating model, policies, procedures, and guiding principles with a strong emphasis on professional behavior and the treatment of others with dignity and respect.
- Embrace the fact we are a non-profit institution that serves the public and that you will work with a broad and diverse group of employees, volunteers, members, and guests.
Education and/or qualifications preferred:
Education: High school diploma
Experience: 1-2 years experience in customer service and/or hospitality field
Specific Skills: Direct customer service contact, basic knowledge of multi-line telephone system, computer experience helpful.
Working Conditions: Some standing for long periods of time, fast paced environment. Must be able to communicate by telephone. Must have flexible hours, hours change with seasonal needs. Occasional lifting of 25 pounds required.
Apply online at our website or send your cover letter and resume to hr@meijergardens.org.
Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.
As part of our onboarding process, all new hires are required to complete our background check and drug screen process, which tests for amphetamines, cocaine, opiates, and phencyclidine.
Frederik Meijer Gardens & Sculpture Park promotes the enjoyment, understanding, and appreciation of gardens, sculpture, the natural environment, and the arts.