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At Davenport University, we know what it takes to be successful. With over 150 years of providing quality education under our belts, thousands of Davenport graduates are making an impact on the world with the knowledge and skills they learned here. Our team of faculty and staff collaborate to make this possible. Joining DU means growing and advancing your own career, while making a lasting impact on our students, colleagues and the communities in which we serve. Would you like to be part of our success? It all starts here!
Advisor
WORK LOCATION: Grand Rapids - Lettinga Campus
DEPARTMENT: Student Serv-Advising
TARGET HIRING RANGE: $40,000-42,000. Actual pay offered will be commensurate with candidate qualifications and experience, and pay equity both internal and external.
SUMMARY:
The Advisor is the primary contact for all students regarding all University student service functions. Ongoing responsibilities include advising students toward completion of their degree program, reviewing and revising students graduation plan, assisting students with course selection which results in a schedule for the upcoming academic year, coordination of required experiential learning, and being the student's primary contact. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.
RESPONSIBILITIES:
Maintain working knowledge of, and adhere to all DU programs, policies and procedures and provide accurate information about institutional policies, procedures, resources and programs. Provide excellent customer service, anticipating and exceeding the needs of our customers. Adhere to all FERPA rules and regulations.
Build relationships with students to enhance student engagement, success and retention. Implement and maintain student alert process and monitor standards of progress, establishing appropriate steps for the students’ success. Reaffirm the student’s decision to enroll at Davenport University.
Advise all students on course selection each year maximizing ACL (average credit load). Achieve all enrollment goals.
Assist students in evaluation or re-evaluation of barriers toward established educational goals. Work closely with all students so they understand all degree and graduation requirements. Provide prompt and consistent follow up to resolve student concerns.
Understand and refer students to the various support services available throughout the university, such as tutoring, career services, financial aid, bursar’s office, registrar, etc.
Document all student interactions in the appropriate student database.
Establish a graduation plan and steps for obtaining a degree based on career and life goals.
Work with the Registrar’s Office to identify those students ready to graduate (assuring they apply) and assessing those applying for graduation to confirm they have met the requirements. Work with those students who have not met graduation requirements to overcome those barriers.
Create and maintain accurate and timely reports.
Participate in new student orientation and enrollment events.
Contact students currently attending but not scheduled for the next semester. Initiate contact and follow-up with stop-out students.
Attend and participate in required training programs.
Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within advising or other role specific regulations.
Other duties as assigned.
QUALIFICATIONS:
Bachelor’s degree required, Master’s preferred. Higher education experience preferred.
Demonstrated high energy level, flexibility and demonstrated integrity in decision-making.
Demonstrated ability to develop and maintain career-focused relationships with students.
Knowledge of student development theories, active listening skills and academic curricula preferred.
Demonstrated ability to work accurately and effectively with computerized data systems.
Ability to work effectively with people of diverse backgrounds and promote a positive working environment, spirit of cooperation and positive reactions to change and conflict resolution.
Ability to maintain a professional appearance and manner.
Demonstrated excellent interpersonal, communication and presentation skills, both written and oral which transcend diverse audiences.
Demonstrated ability to communicate effectively and relate well to students, parents, faculty, staff, and others while maintaining appropriate confidentiality.
Demonstrated motivational and problem solving capabilities with a high degree of integrity, ethics, and dedication to the mission of the University.
Ability to pass a pre-employment background investigation including but not limited to: standard criminal background check and employment reference checks. Select positions may be subject to drug/alcohol screening.
Business office environment. Prolonged sitting and standing. Use of personal computer and telephone (eye and hand strain).
Lifting of 35 lbs. or more as warranted for business presentations. Some travel between locations required (own transportation).
Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required. Travel required. PTO limited or restricted based on the enrollment cycle.
BENEFIT OFFERINGS
As a full-time team member, you will be eligible for a robust array of benefits that include medical, dental, vision, 403(b) with 10% employer contribution, tuition remission, generous paid-time-off, life insurance, disability, flexible work arrangements, professional development opportunities and more!