Safe Haven Ministries is seeking a full-time Bilingual Crisis Assistant. Hours are typically Monday-Friday 9AM-6PM with occasional flexible hours. Hourly wage and benefits are as follows: $15.00 - $17.00; generous PTO; 11 Paid holidays; health, dental benefits and HSA with employee match; Simple IRA with employee contribution; Employee Assistance
Program enrollment
POSITION OVERVIEW
Safe Haven Ministries is seeking a skilled and ambitious candidate who is fluent in Spanish and
has a passion to work with individuals who are experiencing relationship abuse and who need
assistance with navigating community resources. The Bilingual Crisis Response Assistant will
play an integral role in providing domestic violence crisis response, assessment, resource
connection and ensuring Spanish-speaking survivors have access to services in their preferred
language while receiving culturally-informed support.
This role will add to our team of victim services professionals who share a dedication to serving
and enhancing the voices of survivors of relationship abuse and those impacted by domestic
and sexual violence, while also working to prevent violence before it begins.
ORGANIZATIONAL OVERVIEW
Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in
a multi-faceted approach to serving victims/survivors of domestic violence and preventing
domestic violence in our community. Safe Haven offers comprehensive residential and
non-residential services; confidential emergency shelter for individuals and families fleeing
domestic violence; psycho-educational support groups; individual case management and
advocacy; and primary prevention training and outreach for the entire community.
SUMMARY OF DUTIES (Essential Functions)
● Utilize bilingual skills to serve survivors experiencing domestic violence
● Provide outreach and relationship building with agencies and communities to promote
bilingual domestic violence services and awareness of Safe Haven programming
● Provide English and Spanish crisis intervention, support, and referral to victims/survivors
seeking support via hotline, walk-in, chat and SMS
● Provide trauma-informed and comprehensive assessments, legal advocacy, and
resource connection to all clients with a focus on Hispanic and Latinx survivors
● Be available to clients to discuss problems and concerns by using active listening,
problem solving skills, and empathy in a professional manner
● Perform monitoring and safety checks of residential shelter
● Provide support to the Bilingual Family Advocate in community-based outreach and
education, such as support group facilitation
● Ensure agency and shelter policies and procedures are followed by all residents
● Help resolve difficulties among/between clients as they arise and/or seek appropriate
assistance from other staff
● Observe professional confidentiality; protect the rights of clients and their families and
observe the Safe Haven Ministries Code of Ethics at all times
KNOWLEDGE, SKILLS & ABILITIES REQUIRED OR PREFERRED
● Some college preferred with experience related to the core functions of this role
● Fluent oral and written Spanish skills required
● Specific training or experience in intimate partner violence or complex trauma preferred
● Excellent interpersonal skills
● Strong written and oral communication skills
● Ability to work effectively with individuals from diverse cultures and backgrounds
● Valid Michigan Driver’s License and reliable transportation required
● Knowledge of substance use and dependency, mental illness, human behavior, family
systems and harm reduction strategies
The above statements are intended to describe the general nature and level of work performed by
employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities,
and/or qualifications of employees assigned to this job. Employees are required to perform other duties as
requested, directed, or assigned.
Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination
and equal opportunity for all employees and qualified applicants. People with disabilities, people of color,
indigenous people and LGBTQIA+ candidates are strongly encouraged to apply.